Cili888 Terms & Conditions – The Complete Guide to Using the Platform in Malaysia

By registering an account, making a deposit, or using any of the services offered by cili888, you hereby agree to be fully bound by all Terms and Conditions set out in this document. This acceptance takes effect from the moment you click "Register" or "I Agree" during the registration process.

If you do not agree with any part of these Terms and Conditions, you are advised not to register an account or use the platform cili888. Continued use of the platform after changes have been notified will be deemed acceptance of the amended terms.

cili888 reserves the right to amend, update, or modify these Terms and Conditions at any time. When changes are made, members will be notified via their registered email or through an in-platform notice. It is the member's responsibility to review the Terms and Conditions periodically to stay informed of the latest applicable terms.

To register and use the services of cili888, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and while using the platform.
• Be a resident of Malaysia or have lawful access to the platform from your location.
• Have full legal capacity to enter into a binding agreement.
• Has never had an account terminated by cili888 previously for terms violation.
• Not registering on behalf of any other individual or entity.

During registration, you are required to provide accurate, truthful and complete information, including your full name, an active Malaysian phone number and date of birth. cili888 reserves the right to request identity verification (KYC) at any time, including a copy of your identification document, to verify the information provided.

Each individual is only permitted to hold one account only at cili888. Registering multiple accounts — whether using a different name, phone number, or email address — is a serious violation that will result in the termination of all associated accounts and the forfeiture of all balances and winnings.

Account cili888 is personal and non-transferable — it may not be shared with or used by any other individual. You are fully responsible for all activity that occurs within your account, including any transactions and bets placed.

To keep your account secure, cili888 recommends the following:

• Use a strong, unique password that is not used for any other account.
• Do not save your login credentials on public or shared devices.
• Log out of your account after each session if you are using a shared device.
• Contact support cili888 immediately if you suspect your account has been compromised.
• Enable two-factor authentication (2FA) where available for an added layer of security.

cili888 will not be held liable for any losses arising from a member's negligence in protecting their login credentials. That said, we maintain an active monitoring system that automatically detects and blocks suspicious login activity.

cili888 only accepts deposits and processes withdrawals through approved payment methods listed on the platform. All transactions must be conducted in Malaysian Ringgit (RM). All payment methods used must be in your own name — transactions made through third-party accounts will not be processed and will be returned.

Accepted Payment Methods:

• Touch 'n Go eWallet
• DuitNow (including DuitNow QR and DuitNow Transfer)
• GrabPay
• Boost
• ShopeePay
• FPX Internet Banking — Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other major Malaysian banks

Deposit and withdrawal limits are as follows:

cili888 reserves the right to request KYC verification before processing any withdrawal. This is a standard protective measure to ensure funds are credited to the correct account. Failure to complete the KYC process within the stipulated timeframe may delay the processing of your withdrawal.

In the event of a technical error in transaction processing, cili888 reserves the right to correct any such errors, including debiting or crediting your account balance to reflect the correct amount. Members will be notified within a reasonable timeframe if any such correction is made.

All bonuses and promotions offered by cili888 subject to wagering requirements and other specific terms stated in each offer. By claiming any bonus, you agree to comply with the associated terms and conditions.

General principles applicable to all bonuses at cili888:

• Each bonus may only be claimed once per member only, unless otherwise stated.
• Withdrawals from bonus balances are not permitted until wagering requirements have been fully met.
• Wagering requirements are typically expressed as a multiplier (e.g., x6, x10) — this means the bonus amount must be wagered that many times before a withdrawal is permitted.
• Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.
• cili888 reserves the right to void the bonus and any associated winnings if a bonus is found to have been abused or manipulated.
• Bonuses are intended for entertainment purposes only and do not guarantee any winnings or returns.

Loyalty & VIP Programme cili888 has its own terms set out separately on the relevant programme page. Withdrawal limits, cashback rates and VIP benefits are subject to change at the sole discretion of cili888 with notice given to the affected members.

All games available at cili888 — including slots, live casino, baccarat, blackjack, roulette, and poker — use Random Number Generator (RNG) technology certified by independent testing bodies. This ensures that every game outcome is entirely random and cannot be predicted or manipulated by any party, including cili888 themselves.

Confirmed bets are final and cannot be cancelled or changed once a round or hand has begun. In the event of a technical disruption during an active game, cili888 will use game log data to determine a fair outcome for each situation.

Results displayed in live casino games featuring real dealers are final. In the event of a dispute, the outcome based on the game's video recording serves as the primary reference. cili888 is not liable for any errors made by third-party game providers; however, we will assist in resolving disputes with the relevant provider on behalf of our members.

Free play or demo mode is available for all selected games at cili888. Any winnings in demo mode are entirely in virtual currency and cannot be withdrawn as real money.

cili888 offers Sports Betting covering the Malaysia Super League, English Premier League, UEFA Champions League, BWF badminton, cricket, basketball, e-sports, and over 30 other sports. All displayed odds are in a clear format and updated in real time.

Key rules for Sports Betting at cili888:

• Confirmed bets are final — no cancellations are permitted once a bet has been accepted by the system.
• If a match is postponed or cancelled, all related bets will be voided unless the specific market terms state otherwise.
• For matches that start ahead of schedule, bets placed before the actual start time remain valid unless the market has been closed.
• In the event of an obvious pricing error (for example, odds that are clearly incorrect due to a technical fault), cili888 reserves the right to void the related bets and refund the original stake amount.
• Live betting is subject to strict time constraints — odds can change or markets can close at any point during a match.
• The minimum bet is RM5, and the maximum varies by market and sport — full details are available within the platform.

Any attempt to exploit delays in odds updates during live betting — commonly known as exploitative "courtsiding" or "arbing" — is strictly prohibited at cili888 and may result in account termination.

The following actions are strictly prohibited on the platform cili888 and may result in account termination, forfeiture of balances and winnings, as well as appropriate legal action:

• Use of bots or automated software — using any scripts, bots or third-party software to automate betting or gameplay.
• Collusion between players — unlawfully colluding with other players to manipulate game outcomes, particularly in poker or multiplayer games.
• Money laundering — using the platform cili888 for the purpose of money laundering or any other illicit financial activity.
• Bonus abuse — registering multiple accounts or using false identities to claim bonuses repeatedly, or any form of exploitation of the promotions system.
• Threats or harassment — harassing, threatening, or behaving rudely towards cili888 staff or other players across any communication channel.
• Exploiting technical errors — deliberately exploiting system errors, software bugs, or obvious pricing mistakes without reporting them to cili888.
• Unauthorised access — attempting to access restricted areas of the platform, administrative systems, or other members' accounts.

cili888 reserves the right to suspend or terminate any member account at any time, with or without prior notice, in the following circumstances:

• Violation of any Terms and Conditions set out in this document.
• Confirmation that the member is under 18 years of age.
• Confirmed registration of multiple accounts.
• Fraudulent activity, money laundering, or actions that are harmful to the platform or other players.
• Failure to submit the requested KYC documents within the specified timeframe.
• A voluntary request from the member themselves to close their account.
• Members who have registered on the self-exclusion list or the gambling prohibition list.

When an account is terminated due to a violation, cili888 reserves the right to forfeit all outstanding balances, bonuses, and winnings. For terminations not caused by a breach — such as a member-initiated account closure request — any valid cash balance will be processed for withdrawal following the required KYC verification.

Members whose accounts have been terminated are not permitted to register a new account at cili888 without written authorisation from management. Any attempt to re-register following termination will be treated as an additional violation.

cili888 does not guarantee that the platform will operate without interruption, be free of errors, or remain available at all times. Our services are provided on an "as is" basis, and we make no guarantees of specific outcomes or winnings from any game.

Total liability cili888 toward any member shall not exceed the total net deposits made by that member in the 30 days preceding the date the liability claim arises. cili888 is not liable for:

• Financial losses arising from gaming or betting, whether direct or indirect.
• Service disruptions caused by system maintenance, technical issues beyond our control, or force majeure events.
• Actions or errors by third-party game providers integrated within the platform.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their login credentials.
• Losses arising from false or inaccurate information provided by the member during registration or KYC.

All games at cili888 is for entertainment purposes only. Game and betting outcomes are based on skill or chance — no method, strategy, or system can guarantee consistent winnings. Please play responsibly.

cili888 takes its responsibility to promote healthy and responsible gaming seriously. We provide a range of tools and resources to help members stay in control and enjoy our platform as entertainment, not a source of stress.

Self-Management Tools available at cili888:

• Daily / Weekly / Monthly Deposit Limits — set your own deposit limit to keep your spending in check.
• Loss Limit — set a limit on how much you can lose within a given period.
• Play Time Limit — limit how long you play in a single day.
• Forced Break (Cool-off Period) — suspend your account for anywhere from 24 hours to 30 days.
• Long-Term Self-Exclusion — for members who wish to stop playing entirely for a period of 6 months or more.

Members who are under 18 years of age not permitted playing at cili888 under any circumstances. If you become aware that a minor has accessed this platform, please notify us immediately at support@cili888.xyz.

For more information on responsible gambling and support resources, please visit the Responsible Gambling ours.

cili888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform or upon notification to the member via their registered email — whichever comes first.

It is the member's responsibility to review these Terms and Conditions periodically. Continued use of the platform cili888 after any amendment comes into effect will be deemed acceptance of the revised terms.

If you disagree with any amendments made, you have the right to close your account and withdraw all valid balances before the amendment takes effect. To do so, please contact customer support cili888 at support@cili888.xyz.

These Terms and Conditions, and any disputes arising from them, are subject to the applicable laws and jurisdiction. Any dispute that cannot be resolved through our internal resolution process cili888 will be referred to a mutually agreed arbitration body.

This document was last updated in January 2026. The most current version of cili888's Terms and Conditions is always available on this page. For any enquiries regarding these terms, please contact us at support@cili888.xyz.